Returns & refunds.

Changing your mind

For most online purchases, you may notify 3D Bike Tech that you wish to cancel within 14 days of receiving the goods. After notifying us, you normally have a further 14 days to return them. Products should be unused, complete and returned with their original packaging where reasonably possible.

Custom or personalised products

Cancellation rights may not apply to products made to your individual specification or clearly personalised for you. This does not affect your rights if an item is faulty, damaged or not as described.

Return costs

You are normally responsible for return postage when you change your mind. If the product is faulty, damaged or incorrect, contact us before returning it so an appropriate return method can be arranged.

Refunds

Eligible refunds are made to the original payment method. Standard outbound delivery is refunded where required by law; enhanced delivery costs and avoidable loss in value caused by handling may not be refundable.

Contact 3D Bike Tech before sending any return so it can be identified and handled correctly.